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Institute Mess Token
Booking App

An app that acts as communication interface between the institute mess and the students to regulate traffic, take feedback and provide better user experience.

Client: NID Mess

Information architecture.

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Information architecture was done to reduce the possibility of the usability and navigation problem

Problem statement 

Student waste a lot of time waiting in the mess to have their food due to crowding or end up skipping their meal. They need a way to manage their time and plan their meals accordingly.

Clueless! with what is cooking?

To hold and skip the meal!

Choices and feedback for the meals

Possible  Solution.

We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.

Let's understand the system.

An application that helps students to easily book their slots for their meal to avoid standing in long queue/ to make their choices and taste preferable/ to save wastage as allowing them to hold and skip the meal.

Institute

Feedback

Records

Instruction

Fees

Contract

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Mess admin

Food

Students

Institute  Mess Ecosystem with current task flow...

Eat meal

Collect fees

No

Yes

Go to mess

Assess student strength

Assess food requirements

Walk to the mess building

Wash hands

Collect plate

Provide infrastructure and money

Procure stocks

Prepare food

No

Yes

Have time to wait

Wait in a queue

Bad

Quality of food

Good

Skip meal

Take complain and feedback

Calculate expenditure

Collect food

Convey notification to students

Find a place to sit

Eat food

Dispose plate

Wash hands

Leave

Maintain accounts

Serve food

Defining the utility.

We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.

Problem: 
Crowding, Time wasted, Quality of food

Goal:
Eat meal in mess

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Save time, Avoid crowd, Good quality of food

User:
Students

Secondary Actors:
Mess contractor, Institute administration

Visual narration of a student to understand his day in the life of chaos and work. For the reference, we have interviwed 10 students inside the campus for getting all possible scenarios and situations. 

Storyboarding.

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He leaves to class without having food at the mess, which is a BIG MESS

Rishab wakes up late after his late night work

He wakes up from his dream about the rush at the mess and worries about the long queue

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He rushes to the mess to have his breakfast before the class

He reaches the mess and find the queue which is as long as his sight goes

He waits for hours but still he cannot get to the end of the line

His watch ring the alarm to show its time for his class.

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The  student can...

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Schedule a meal

save time and schedule a meal to avoid overcrowding the mess

Connect with friends

match their meal times and bond over food

Stay healthy

track meals and calories to ensure healthy diet

The institute can...

Manage logs

maintain accounts of meals consumed and the recurrent amount spent