top of page
iPhone 14 Pro - 1.png
IMG-7425.PNG

Institute Mess Token
Booking App

An app that acts as communication interface between the institute mess and the students to regulate traffic, take feedback and provide better user experience.

Client: NID Mess

Problem statement 

Student waste a lot of time waiting in the mess to have their food due to crowding or end up skipping their meal. They need a way to manage their time and plan their meals accordingly.

Clueless! with what is cooking?

To hold and skip the meal!

Choices and feedback for the meals

Possible  Solution.

We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.

Let's understand the system.

An application that helps students to easily book their slots for their meal to avoid standing in long queue/ to make their choices and taste preferable/ to save wastage as allowing them to hold and skip the meal.

Institute

Feedback

Records

Instruction

Fees

Contract

rasoi logo.png

Mess admin

Food

Students

Institute  Mess Ecosystem with current task flow...

Eat meal

Collect fees

No

Yes

Go to mess

Assess student strength

Assess food requirements

Walk to the mess building

Wash hands

Collect plate

Provide infrastructure and money

Procure stocks

Prepare food

No

Yes

Have time to wait

Wait in a queue

Bad

Quality of food

Good

Skip meal

Take complain and feedback

Calculate expenditure

Collect food

Convey notification to students

Find a place to sit

Eat food

Dispose plate

Wash hands

Leave

Maintain accounts

Serve food

Defining the utility.

We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.

Problem: 
Crowding, Time wasted, Quality of food

Goal:
Eat meal in mess

iPhone 14 Pro - 2.png

Save time, Avoid crowd, Good quality of food

User:
Students

Secondary Actors:
Mess contractor, Institute administration

Visual narration of a student to understand his day in the life of chaos and work. For the reference, we have interviwed 10 students inside the campus for getting all possible scenarios and situations. 

Storyboarding.

1.

2.

IMG-7416.PNG

3.

4.

IMG-7418.PNG

5.

6.

7.

He leaves to class without having food at the mess, which is a BIG MESS

Rishab wakes up late after his late night work

He wakes up from his dream about the rush at the mess and worries about the long queue

IMG-7414.PNG
IMG-7417.PNG

He rushes to the mess to have his breakfast before the class

He reaches the mess and find the queue which is as long as his sight goes

He waits for hours but still he cannot get to the end of the line

His watch ring the alarm to show its time for his class.

IMG-7420.PNG
IMG-7419.PNG
IMG-7422.PNG

The  student can...

IMG-7428.PNG

Schedule a meal

save time and schedule a meal to avoid overcrowding the mess

Connect with friends

match their meal times and bond over food

Stay healthy

track meals and calories to ensure healthy diet

The institute can...

Manage logs

maintain accounts of meals consumed and the recurrent amount spent

Ensure quality

take immediate and verified feedbacks from the students to ensure good quality of the food

Information architecture.

Frame 4 (1).png

Information architecture was done to reduce the possibility of the usability and navigation problem

Task list with possiable scenarios. 

Checks meal timetable

  • Students opens app

  • Checks meal timetable

Set reminder

  • Checks meal timetable to know the meal

  • Sets reminder

Book token: for self

  • Looks at token availability in slots for slots

  • Books slot

Book token: with friends

  • Looks at the token availability in slots for the group booking

  • Adds friends

  • Books slot

Reschedule slot

  • Student opens app

  • Opens booked token

  • Reschedule to different slot

Cancel token

  • student opens token

  • Cancel token

Review meal

  • Student open app

  • Reviews completed meal

Book token: parcel

  • Student opens app

  • Select person

  • Books parcel

Provide feedback or poll on food or mess facility

Support a poll or feedback

Apply for leave from mess

Check meal history, meals left in month or calories count

  • Student opens app

  • Creates feedback post

  • Adds friend to ask for support

  • Posts the feedback

  • feedback will be public after support from at least 5 people

  • Student opens app

  • Finds notification asking for support

  • Supports post

  • Student opens app

  • Fill mess leave application

  • Attaches verified leave form from department

  • Applies for leave

  • Student opens app

  • Checks app for details

Task flow

Task flow was done to validate our understanding of users goals, common scenarios, and, tasks, and to illustrate in a solution-agnostic way the overall flow of tasks through which user progresses to accomplish a goal

IMG-7429.PNG

Student wakes up

Checks app to see breakfast served

Checks slot avilaboility

Books token for themself

Goes to the mess

Students gets ready

Friend accept the invite

Send invite to friend to match their meal time

Washes hands

Collect plate

Student opens the app

Scans the token

The meal get counted into their account

Collect the food

Branding design.

Branding (3).png

75

Components

with variations.

Frame 1 (1).png
Frame 2.png
Icons (1).png
Frame 3.png

Trial and errors.

Few of the homescreen iterations explored in the UI design

IMG-7439.PNG
360_F_334309171_ZZ5HS3bPCf6CZucTJvpDt4bZ

Hi Ashmita!

pexels-shahbaz-ansari-13041628.jpg

Bread butter, Sprouts

Poha Jalebi

350 kCal

Mess | 02 - 30 Mar 2022

Book Now

Book Now

Book Now

Book Now

01

8:00 - 8:25 am

Select a slot

7:30 - 7:55

70 Available

7:30 - 7:55

70 Available

7:30 - 7:55

70 Available

7:30 - 7:55

70 Available

Lack of white space

Change in layout of screen before and after booking

Repetitive information

IMG-7440.PNG

Book Now

Hi Ashmita!

360_F_334309171_ZZ5HS3bPCf6CZucTJvpDt4bZ

Bread butter, Sprouts

Poha Jalebi

350 kCal

Mess | 02 - 30 Mar 2022

pexels-shahbaz-ansari-13041628.jpg

Lack of information hierarchy and chunking

70 Available

70 Available

70 Available

70 Available

Information is too crowded 

7:30 - 7:55

Select a slot

7:30 - 7:55

7:30 - 7:55

7:30 - 7:55

IMG-7441.PNG

Select a slot

Hi Ashmita!

360_F_334309171_ZZ5HS3bPCf6CZucTJvpDt4bZ

Bread butter, Sprouts

Poha Jalebi

350 kCal

Mess | 02 - 30 Mar 2022

pexels-shahbaz-ansari-13041628.jpg

70 Available

7:30 - 7:55

70 Available

7:30 - 7:55

70 Available

7:30 - 7:55

70 Available

7:30 - 7:55

01

8:00 - 8:25 am

Lack of emphasis

Low visual hierachy 

Accessibility check

We tried to make the app more accessible visually and physically, to make the content perceivable and understandable, to assure ease of use.

Hard

Ok

Easy

IMG-7445.PNG

Hi Ashmita!

Bread butter, Sprouts

Poha Jalebi

350 kCal

Mess | 02 - 30 Mar 2022

pexels-shahbaz-ansari-13041628.jpg
IMG-7448.PNG

Hi Ashmita!

Bread butter, Sprouts

Poha Jalebi

350 kCal

Mess | 02 - 30 Mar 2022

pexels-shahbaz-ansari-13041628.jpg

Tertiary

IMG-7443.PNG