Institute Mess Token
Booking App
An app that acts as communication interface between the institute mess and the students to regulate traffic, take feedback and provide better user experience.
Client: NID Mess
Problem statement
Student waste a lot of time waiting in the mess to have their food due to crowding or end up skipping their meal. They need a way to manage their time and plan their meals accordingly.
Clueless! with what is cooking?
To hold and skip the meal!
Choices and feedback for the meals
Possible Solution.
We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.
Let's understand the system.
An application that helps students to easily book their slots for their meal to avoid standing in long queue/ to make their choices and taste preferable/ to save wastage as allowing them to hold and skip the meal.
Institute
Feedback
Records
Instruction
Fees
Contract
Mess admin
Food
Students
Institute Mess Ecosystem with current task flow...
Eat meal
Collect fees
No
Yes
Go to mess
Assess student strength
Assess food requirements
Walk to the mess building
Wash hands
Collect plate
Provide infrastructure and money
Procure stocks
Prepare food
No
Yes
Have time to wait
Wait in a queue
Bad
Quality of food
Good
Skip meal
Take complain and feedback
Calculate expenditure
Collect food
Convey notification to students
Find a place to sit
Eat food
Dispose plate
Wash hands
Leave
Maintain accounts
Serve food
Defining the utility.
We tried to learn the overall ecosystem around the meal served in an institute mess. We analyzed relations and interactions between the main three actors of this system.
Problem:
Crowding, Time wasted, Quality of food
Goal:
Eat meal in mess
Save time, Avoid crowd, Good quality of food
User:
Students
Secondary Actors:
Mess contractor, Institute administration
Visual narration of a student to understand his day in the life of chaos and work. For the reference, we have interviwed 10 students inside the campus for getting all possible scenarios and situations.
Storyboarding.
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7.
He leaves to class without having food at the mess, which is a BIG MESS
Rishab wakes up late after his late night work
He wakes up from his dream about the rush at the mess and worries about the long queue
He rushes to the mess to have his breakfast before the class
He reaches the mess and find the queue which is as long as his sight goes
He waits for hours but still he cannot get to the end of the line
His watch ring the alarm to show its time for his class.
The student can...
Schedule a meal
save time and schedule a meal to avoid overcrowding the mess
Connect with friends
match their meal times and bond over food
Stay healthy
track meals and calories to ensure healthy diet
The institute can...
Manage logs
maintain accounts of meals consumed and the recurrent amount spent
Ensure quality
take immediate and verified feedbacks from the students to ensure good quality of the food
Information architecture.
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Information architecture was done to reduce the possibility of the usability and navigation problem
Task list with possiable scenarios.
Checks meal timetable
-
Students opens app
-
Checks meal timetable
Set reminder
-
Checks meal timetable to know the meal
-
Sets reminder
Book token: for self
-
Looks at token availability in slots for slots
-
Books slot
Book token: with friends
-
Looks at the token availability in slots for the group booking
-
Adds friends
-
Books slot
Reschedule slot
-
Student opens app
-
Opens booked token
-
Reschedule to different slot
Cancel token
-
student opens token
-
Cancel token
Review meal
-
Student open app
-
Reviews completed meal
Book token: parcel
-
Student opens app
-
Select person
-
Books parcel
Provide feedback or poll on food or mess facility
Support a poll or feedback
Apply for leave from mess
Check meal history, meals left in month or calories count
-
Student opens app
-
Creates feedback post
-
Adds friend to ask for support
-
Posts the feedback
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feedback will be public after support from at least 5 people
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Student opens app
-
Finds notification asking for support
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Supports post
-
Student opens app
-
Fill mess leave application
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Attaches verified leave form from department
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Applies for leave
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Student opens app
-
Checks app for details
Task flow
Task flow was done to validate our understanding of users goals, common scenarios, and, tasks, and to illustrate in a solution-agnostic way the overall flow of tasks through which user progresses to accomplish a goal
Student wakes up
Checks app to see breakfast served
Checks slot avilaboility
Books token for themself
Goes to the mess
Students gets ready
Friend accept the invite
Send invite to friend to match their meal time
Washes hands
Collect plate
Student opens the app
Scans the token
The meal get counted into their account
Collect the food
Branding design.
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75
Components
with variations.
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Trial and errors.
Few of the homescreen iterations explored in the UI design
Hi Ashmita!
Bread butter, Sprouts
Poha Jalebi
350 kCal
Mess | 02 - 30 Mar 2022
Book Now
Book Now
Book Now
Book Now
01
8:00 - 8:25 am
Select a slot
7:30 - 7:55
70 Available
7:30 - 7:55
70 Available
7:30 - 7:55
70 Available
7:30 - 7:55
70 Available
Lack of white space
Change in layout of screen before and after booking
Repetitive information
Book Now
Hi Ashmita!
Bread butter, Sprouts
Poha Jalebi
350 kCal
Mess | 02 - 30 Mar 2022
Lack of information hierarchy and chunking
70 Available
70 Available
70 Available
70 Available
Information is too crowded
7:30 - 7:55
Select a slot
7:30 - 7:55
7:30 - 7:55
7:30 - 7:55
Select a slot
Hi Ashmita!
Bread butter, Sprouts
Poha Jalebi
350 kCal
Mess | 02 - 30 Mar 2022
70 Available
7:30 - 7:55
70 Available
7:30 - 7:55
70 Available
7:30 - 7:55
70 Available
7:30 - 7:55
01
8:00 - 8:25 am
Lack of emphasis
Low visual hierachy
Accessibility check
We tried to make the app more accessible visually and physically, to make the content perceivable and understandable, to assure ease of use.
Hard
Ok
Easy
Hi Ashmita!
Bread butter, Sprouts
Poha Jalebi
350 kCal
Mess | 02 - 30 Mar 2022
Hi Ashmita!
Bread butter, Sprouts
Poha Jalebi
350 kCal
Mess | 02 - 30 Mar 2022
Tertiary
